Terms of use

These terms explain how you may use the Habunor website and how bookings work at the studio run by Habunor Grooming Limited. The company is registered in England and Wales under number 07492851. The director is Harriet Langford. The studio address is 14 Jockey's Fields, London. English law governs this page, and the courts of England and Wales are the ones we expect to use if a dispute cannot be talked down. The site is a shop window and a letterbox, not a contract until we confirm a slot in writing from habunor@hotmail.com or by a clear note on the phone. A form that shows a success message means we received your words. It does not, by itself, lock a time on the board.

Using the website

You may read these pages, follow the menu, and send a form if you are old enough to make a booking. You may not attack the site, scrape it for a competitor’s brochure, or pretend to be Habunor. You may not upload malware through a field. You may not use the forms to shout abuse at staff. We can refuse or delete a message that is unlawful, threatening, or simply a pile of spam. Content on the pages is for information about our Holborn studio in 2026. Prices marked “from” are starting points, not a promise that every coat in London costs the same. Photographs are placeholders with labelled names until real studio shots replace them, and you should not treat a placeholder as a portrait of your own animal. Links to Google Maps, WhatsApp, and Viber leave our pages. We are not responsible for how those companies behave once you tap through. We may change copy, prices, or opening notes without painting a countdown on the screen. If a page is down, try later or call +442072427230. We do not guarantee unbroken uptime. We do not owe you damages because a form failed on a train with no signal.

Bookings, arrival, and cancellation

A booking exists when we have confirmed it. Until then, a preferred date is a wish. Please arrive on time, because the next dog is already in someone’s diary. If you are late enough that the slot cannot be finished kindly, we may shorten the work or move you, and we may still charge for the time we held. If you cancel with less than twenty-four hours’ notice, we may charge a reasonable part of the visit, because a two-table room cannot magically refill a Thursday at noon. Illness of the animal is a reason to talk to us; do not bring kennel cough, open vomiting, or uncontained parasites into Jockey's Fields. You must tell us about biting, fear of dryers, or medical limits before we start. We can refuse a visit if the dog or cat cannot be handled without harm. We do not sedate. We do not diagnose. We can pause for water, pads, and a phone call to you. Collection is when we agree, not when a meeting in chambers overruns. If you leave an animal beyond closing without a plan, we will try the numbers you gave, and we may treat it as an emergency welfare problem rather than a favour.

The work, coats, and money

Grooming is a skilled service, not a factory finish. If a coat is matted against the skin, a kind clip may be the humane option, and we will stop to say so before we continue. We do not rip felt out of flesh to protect a length of hair. Results depend on coat, behaviour, last groom, and the weather the dog walked through to get here. We do not promise a show standard, a breed-ring look, or that a puppy will love the dryer on visit one. Aftercare notes are advice, not a warranty against the Heath, the rain, or a week of neglect. If we make a finish error that is ours, we will tidy it within three working days if you come back and the coat has not been washed into a new shape at home. Nail nicks are treated; infected ears are a veterinary job. Prices are confirmed before clippers start where we can see the coat. Loyalty adjustments never go past forty-five percent on a single visit, even if several notes could stack. You pay in the studio unless we have agreed otherwise. Card receipts belong to the limited company, not to a private nickname. Tips are optional and never a condition of kind handling.

Animals, people, and the room

You remain responsible for your animal in the street and on the threshold. Inside, we take over handling for the job you asked us to do. Children may wait only if they can be quiet and supervised; this is not a playroom. Other clients’ dogs are not a petting zoo. We may ask you to wait outside if your presence winds the animal up. Smoking, vaping, and filming staff without a prior agreement are not welcome on the floor. We can end a visit if a person shouts, films against our will, or refuses a humane clip. We are not liable for a coat that grows oddly after a shave-down you agreed was needed. We are not liable for fashion regret. We are liable for our own negligence in the ordinary way English law already provides, and nothing on this page pretends to wipe that where the law says we cannot. Death or injury of a pet is the sentence nobody wants on a website; we still have to say that grooming carries risk, especially with geriatric animals, hidden lumps, and panic. Tell us the truth on the card so we can choose a slower slot.

Intellectual property and changes

The Habunor name, the layout of these pages, and the text we wrote belong to Habunor Grooming Limited unless a font or photograph licence says otherwise. You may not copy the site to run a fake salon. You may quote a short passage for a genuine review. You may not lift the whole services menu into another booking app and call it yours. These terms can be updated. The version published here in 2026 is the one that applies to new use of the site. For a visit already confirmed, the conversation we had about that visit still matters, and we will not use a later webpage to rewrite a price we already locked. If a court strikes out one sentence, the rest can still stand. If you need anything in a format you can save, this page is already plain HTML. Questions about the terms go to habunor@hotmail.com or to 14 Jockey's Fields, London, the same way a booking question does. We will answer as a small company, not as a department with a ticket queue.