Privacy policy

This privacy policy is for Habunor Grooming Limited, the company that runs the pet grooming studio at 14 Jockey's Fields, London. The director named on our Companies House record is Harriet Langford, and the company number is 07492851. We wrote this page in 2026 so you can see how we handle names, phone numbers, emails, and the small stories you tell us about your animals. We are a UK studio, so the UK GDPR and the Data Protection Act 2018 are the rules we work under. If a sentence here feels stiff, that is because privacy language has to be stiff; the work on the table is still the same quiet Holborn grooming you already know.

Who we are and how to reach us

Habunor Grooming Limited is the data controller for personal information collected through this website, through habunor@hotmail.com, through the number +442072427230, and through WhatsApp or Viber threads that use that number. You can write to the studio at 14 Jockey's Fields, London, or email habunor@hotmail.com if you want a copy of your data or a correction. We do not hide behind a PO box. Harriet Langford remains responsible for deciding why a booking card exists and how long it stays in the diary cupboard. If you are unhappy with how we have used your information, you can also complain to the Information Commissioner’s Office, which is the UK regulator for this sort of thing. We would rather fix a mistake ourselves first, and we will not ignore an email that says so.

What we collect

When you use a booking form or the contact form, we collect the name you type, an email address, a telephone number, and whatever you put in the notes. We also collect the pet’s name, breed, age if you offer it, and temperament notes because a groomer cannot work safely from a blank card. Preferred dates are stored so we can offer a real slot rather than a guess. If you mention a loyalty bonus, we keep that mention with the visit it belongs to. Messages sent to habunor@hotmail.com are still personal data, even if you wrote them on a phone on the 19 bus. Calls to +442072427230 may leave a voicemail; that recording is treated as a message, not as a marketing file. If you contact us on WhatsApp or Viber, those apps will also process the chat under their own terms, which we do not control. We do not ask for card numbers on this website. Payments happen in the studio unless we have agreed another method in writing. We do not buy lists of Holborn residents. We do not scrape social media for leads. We do not run personality quizzes that harvest extra fields for fun.

Why we use it

We use your details to answer you, to put a dog or cat on the board, to tell you if a slot moved, and to keep a short history so the next groom is not a cold start. That is a contract purpose when you have asked us to book work. It is also a legitimate interest in running a two-table studio without losing track of who hates dryers. We may send a plain email about an appointment you already requested. We do not send weekly coupon blasts, countdown clocks, or “you left a basket” theatre, because we do not have a basket. We may use a phone number to say that a nervous puppy needs collecting earlier than planned. We may use an address only if you gave it for a reason, which this site does not currently demand. Pet names are not a substitute for owner names on an invoice. We keep coat notes because repeating a bad clip is a real harm, not because we enjoy databases. We will not sell your information to another salon, a food brand, or an ads network. We will not use your story in a testimonial unless you have said in writing that we may.

Legal bases and how long we keep records

The legal bases we rely on are contract, legitimate interests, and, where the law requires a store of invoices, legal obligation. Consent appears only if we ever asked for an optional mailing list, which we do not run in 2026. Legitimate interests are balanced against your right to a quiet life; a grooming diary is not an excuse to text you at midnight. We keep booking notes for up to twenty-four months after the last visit so we can remember handling, then we thin them. Invoices and payment records follow the retention a UK limited company needs for tax, which is longer than the diary and lives in the accounts folder, not on a public page. Voicemails are deleted once the request is in the diary or answered. Email threads stay in habunor@hotmail.com until they are no longer useful, then they are archived or removed. If a dispute is open, we keep the relevant papers until it closes. You can ask us to erase what the law lets us erase. We will say if a legal hold means we cannot wipe an invoice line. We will not keep data “just in case we start a newsletter later”.

Sharing, processors, and overseas

We share information with people who actually need it to do the work: the groomer on the floor, a colleague covering a Saturday, and our accountant when a receipt must exist. Website hosting and email hosting will see traffic and mail because that is how the internet works. They are processors, not extra owners of your story. We do not pass lists to Facebook advertisers. We do not embed a live chat that sells your keystrokes. If you follow a WhatsApp or Viber link in the footer, you leave our site and sit on those companies’ systems. If you open the Google Maps link for 14 Jockey's Fields, Google will process that tap under its own policy. We are not pretending those tools are ours. We do not currently send your grooming card to a server outside the UK as a business plan. If a host stores a backup in another region, we will still expect UK-appropriate protection. A vet is not our processor; if you ask us to speak to a clinic, we will do it with your instruction. Police or regulators get data only if the law says we must.

Your rights

You can ask for a copy of the personal data we hold. You can ask us to correct a misspelt name or a wrong number. You can object to a legitimate-interest use, such as a reminder you never wanted. You can ask for erasure where the rules allow it. You can ask us to restrict processing while a complaint is sorted. You can withdraw consent if we ever asked for it, which, again, we are not doing for a mailing list in 2026. You can complain to the ICO if you think we have mishandled you. None of those rights require a special form on this page. Write to habunor@hotmail.com or to 14 Jockey's Fields, London, and say what you want. We will not charge you for a reasonable request. We may ask you to prove you are you, because a grooming card should not be emailed to a stranger who knows a dog’s name. We will answer without theatre and without making you walk into the studio if email will do.

Children, photos, and this website

This website is written for adults who book grooming. We do not try to collect data about children. If a parent includes a child’s name in a note, we treat it with extra care and we do not need it for a haircut. We do not put client faces or client dogs on this site unless we have a separate written say-so; the photographs you see now are labelled placeholders waiting for studio shots. We do not run fake counters, timers, or scoreboards that profile you. Cookies are described on their own page. Security on the public internet is never perfect, and a hotmail inbox is a practical studio mailbox, not a bank vault; we still avoid putting extra sensitive detail in a form if a phone call would be kinder. If we ever suffer a breach that risks your rights, we will follow the UK duty to tell you and the ICO where that duty applies. This policy can change if the law or the studio changes. The version you are reading is the 2026 version for Habunor Grooming Limited, not a generic template with our name dropped in at the top.