The work, the prices, the small print
Five services, said plainly
These are the same five jobs you saw on the home page, with the same photographs, because we would rather repeat a true picture than invent a sixth package with a glittering name. Prices are “from”, because a knot-free spaniel and a felted doodle are not the same afternoon. We confirm the shape of the bill before clippers start. If the coat is worse than the booking note suggested, we stop and talk; we do not surprise you at the door with a number that feels like a different shop. Guarantees here are practical. If we nicked a nail and it keeps seeping, you come back and we look at it. If a clipper line is uneven because the dog stood up, we will tidy it within three working days. We do not guarantee a coat against London weather, park mud, or a week of rain on the Heath.
Conditions are equally unromantic. Dogs need to be able to stand or lie with support. Vaccinations should be current enough that you are comfortable in a shared building. We do not take open kennel cough, uncontained fleas as a plan, or a bite history we have not been told about. You are welcome to walk the street while we work. Collection is the time we agree, not “whenever the office meeting ends”, because the next dog is already on the pavement. Buttons on the cards jump to the single booking form on this page. There is not a second form hiding in the bonus block. Tell us there if you want a loyalty note applied. If you are unsure which card to tap, write the coat and the last salon date anyway; we would rather move you to a bath than let you book a breed cut the skin cannot support.
Seven things we actually protect
People ask what makes a Holborn table different from a van on a lay-by. The honest answer is habits, not magic. These seven are the ones we repeat to new colleagues and to ourselves on tired Thursdays. They are not a ranking against other salons. They are the promises we can keep in this building, with these two tables, in 2026. If you read them and think “that is just common sense”, good. Common sense is the entire product. We wrote them down because a website full of mood and no method is how dogs get rushed, and because you deserve to know what still happens when the diary is ugly and someone is already waiting on Jockey's Fields with a wet lead. They also stop us inventing a new slogan every spring. The work is still drying, one table, honest products, a note to take home, a familiar pair of hands when we can, a board that is not a scrum, and coat advice that may cost us a longer clip today. That is enough to fill a week.
- Drying stays slow enough that skin does not get cooked under a rush of hot air, even if that means your spaniel is ready a little later than the diary hoped.
- One dog on a table at a time. The other may be drying in a separate corner, not hanging off the same arm while we clip.
- New shampoos get a patch thought, especially on white coats and old skin. We would rather switch product than invent a miracle bottle.
- You leave with aftercare in writing: how often to brush, when the nails will click again, whether that clip will feel colder on the Heath.
- We keep the same groomer when the diary allows, because a dog who already trusts Harriet should not have to re-explain themselves to a stranger every six weeks.
- We do not run a walk-in scrum. A gap on the board is a gap. It is not an invitation to squeeze a second doodle into someone else's drying time.
- Coat advice stays honest. If growing it out will serve the dog better than another fashion length, we will say so, even if that is a smaller bill today.
A bonus programme that cannot run away with itself
Loyalty at Habunor is a handful of quiet thank-yous, not a game with spinning wheels. Each icon below is a real adjustment we will put on a visit if you ask in the booking note. You can combine them, and we still cap the lot at forty-five percent off that single appointment. We will not invent a bigger number to win a click, and we will not apply a bonus after the dog is already wet unless we agreed it in writing first. If you are referring a neighbour, they need to be a genuine first visit, not a second household you already bring on Tuesdays. Birthday months follow the pet's date if you have given it to us, otherwise yours. Two dogs in one home means they arrive together or on the same card.
None of this replaces the form further down. Mention the bonus in the notes, or choose it in the dropdown, and we will confirm what still fits under the cap. If the maths would break forty-five percent, we apply the cap and tell you. That is the whole scheme: five modest gestures, one ceiling, no countdown, no fake scarcity. We would rather lose a theatrical percentage than teach the diary to lie. If you think a visit should have qualified and the note came back without it, write again from habunor@hotmail.com with the dates; we can count six grooms on paper faster than we can argue with a feeling, and we will correct a miss without making you perform gratitude in the doorway.
Sixth full groom
20% off that visit if five full grooms already landed in the same calendar year.
Second dog
10% off the second animal when two household dogs are booked together.
Neighbour referral
15% off your next bath when a new client you named completes their first visit.
Birthday month
12% off a maintenance visit in the pet's birthday month, once per year.
Stacking cap
Combine if you like. The invoice still cannot fall more than 45% on one day.
How to order a visit
There is one form on this page and it does two jobs: it books a service and it lets you mention a bonus. Fill your name, a phone we can actually reach during Holborn hours, an email, the pet, the job, and a date that would help. If you want the sixth-groom thank-you or a two-dog note, say so in the last box or pick it from the bonus list. We will answer from habunor@hotmail.com with a time that exists, or with a no if the week is already a wall of coats. A gold outline means a field failed and nothing was sent. A green note means it reached us. We do not take card details here. You pay in the studio unless we have agreed something else in writing.
If the dog is a first-timer, write that in the notes even if you picked the puppy service. If they have bitten, freeze, or scream at dryers, write that too. It is not a test. It is how we put the right length of slot on the board. Same-day emergencies are a phone call to +442072427230, not this form, because someone has to look at the diary with their eyes. WhatsApp and Viber are in the footer if you are standing in the street with a muddy collie and both hands full. If you need to change a confirmed time, use the same mailbox rather than a second form that does not exist; we will not pretend a silent inbox is a cancellation, and we would rather hear you at nine than discover an empty table at noon while a neighbour's doodle could have used it. Write once, wait for the reply, then treat that reply as the booking.